Need help?

You’ve come to the right place. This section has some useful information and help topics for both our coaches and people looking to connect with them.

Please have a read through this page first to see if your question is answered here. If not, you can contact us for more assistance.

How can we help you?


Your membership

There’s so much you can do with a BCD membership, we know it can be tricky to get started! We’ll help you understand your account and how to get the most out of your account.


Finding the right information

Everything you might need to help you connect with the right coach for you. We’ve actually created a whole section of really useful content around this, but can provide more answers below.

FAQs for coaches

You contact who will aim to get back to you within 2 working days.

Yes, quite simply you can update you profile, add your qualification and choose the level of membership you then require. Again, any issues, contact 

If you wish to terminate your membership you need to give 30days notice from your latest payment date. You can give notice by emailing

Your profile will follow the rules in our terms and conditions which are specific to the country you reside in.

Sadly, we can’t guarantee this, but your profile helps to  promote, so you are presented in internet search results and on social media platforms. These searches are based on your location and the information you provide in your profile.

Community Guidelines

We actively want all our coaches to contribute their insights, expertise and knowledge, both to help them raise your profile, and to make our community area a valuable resource for all. Our community guidelines help make it clear how to do this, and the requirements for coaches submitting content to the site.

For any other questions or queries please contact:

FAQs for clients

We’ve written a handy guide to finding a coach which helps you consider the type of coach you are looking for and some example questions you might which to consider when speaking to prospective coaches.

Pricing can vary greatly between coaches, please review our how much does coaching cost page, which can give you a guideline on what you should be paying.

There are many coaching qualifications on the market, and our job at BCD is to check that coaches do have the relevant qualifications and accreditations to be on this site. You can learn more about what qualifications and accreditations there are by clicking here.

The BCD does not currently offer a coaching matching service, however if you have any questions in relation to the coaches we have on our site you can contact

For any other questions or queries please contact: